Return Policy

Customer satisfaction is a top priority at Nooni Baby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there can be a learning curve to using any new product. If you are experiencing difficulty assembling or using any our product(s) or have general questions, please contact us prior to initiating a return, we are happy to help! For a complimentary carrier fit consultation with our certified babywearing educators, you can contact us directly at support@nooniby.com 

Order Cancellations: Once an order has been sent to our fulfillment location(s), it is already processing for shipment and it cannot be canceled.

If you’ve purchased Nooni Baby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Noonibaby.com are returnable within a 30-day period from the date of purchase. Items must be in like-new condition, in the original packaging and have a valid proof of purchase. Please submit returns on support@noonibaby.com. Any package returned without a valid return label issued by Nooni baby clearly marked on the outside of the box, will be refused. Customers are responsible for return shipping costs.

Please allow 2 weeks from the delivery of your return for Ergobaby to refund your original form of payment (return shipping costs are excluded from your refund).